UPS/USPS Standard:
*** Due to the high volume of orders and seasonal demand, we regret to inform you that some orders (or certain items) may experience delays of an additional 5-25 business days to fulfill. Please note that not all orders are affected.
If your order is being processed for more than 2 weeks and we can't fulfill it within this timeframe, we will cancel your order, if it wasn't cancelled please request cancellation at info@elagia.com as soon as possible.
In case if you experience any delays and for further details, please contact us at info@elagia.com immediately.
| USA & Canada | 5 - 9 business days |
| Europe | 5 - 9 business days |
| Australia | 5 - 12 business days |
| Other countries | 6 - 15 business days |
UPS/FedEx Express:
| USA & Canada | 2 - 7 business days |
| Europe | 2 - 7 business days |
| Australia | 4 - 7 business days |
| Other countries | 5 - 7 business days |
Free standard shipping EU, USA & CANADA for orders over $300.00
Free shipping to other countries orders for over $500.00
Processing and Shipping:
Once we receive your order, we begin processing it the following day. The maximum processing time is 2-6 business days, after which you will receive a tracking number and item will be in transit.
We have our own production facility and some items may be out of stock. If this is the case, we will inform you and you can either choose an alternative item or receive a refund. If your order takes longer than 4 business days to process, it means our production team is working diligently to get your order to you as soon as possible.
The maximum processing time may vary between 10-20 business days. The processing time may vary depending on the volume of orders received on a daily basis, not including weekends and holidays.
As we handle our own production, certain items may need extra attention or sewing, thus leading to an increase in processing time.
Important note for the customers from the EU:
From July 1, 2021, VAT will be charged on all commercial goods imported into the EU, regardless of value. We don't charge any import tax/vat/duty at the checkout. The buyer is responsible to pay the duty/import tax upon delivery.
Note for all countries:
Customs Duties: You may be required to pay customs duties or import taxes when your item arrives. The rates for these duties vary depending on the country.
ELAGIA is not responsible for any customs fees, import duties, taxes or any other additional charges that may apply.
IMPORTANT:
* Please keep in mind that we have no control over the parcel once it is in transit. Depending on your location, there may be delays in delivery due to factors such as customs, weather, or other uncontrollable circumstances.
** Please note that additional shipping fees may apply for deliveries to remote areas, which will be identified after processing.
*** In case of package refusal, shipping and import taxes will be charged before a refund is issued.
If you have any questions, please don't hesitate to reach out to us through online chat or by emailing info@elagia.com.
Updated: January 16th, 2023
Return portal: Click Here
Return window timeframe: 10 days from the day item is received.
Black Friday sales are considered final and are not eligible for return, exchange, or store credit.
Exchanges are processed after receiving, inspecting and verifying the return.
1. Cancellation
2. Return
3. Refund
Return rules:
Preparation and Packaging:
- Print a unique sticker for each item and attach it to the outside of the respective package of the item (not shipping or courier package), ensuring that each item is labeled correctly
- Ensure that each item is in its original packaging with the original labels attached
- Ensure that each item is in new, unused, unwashed, and undamaged condition
- If the original package isn’t available, please use a package for each item. Do not mix all items in one package. For example, if you have two dresses, pack each dress in a different package and then put them in the box by following the instructions above
Returning the package:
- Use a carrier of your choice to post the parcel and ship the package back within 5 business days after receiving approval for your return request
- Please keep and email us a copy of your shipment receipt and tracking number to info@elagia.com, with the return request ID RMA________ in the subject field.
Please note that if the return instructions are not correctly followed, such as:
- Failure to ship the item within 5 business days will result to cancelation of your return/exchange request
- Incorrect sticker placement
- Incorrect number of items returned
- Not correctly packaged
Then the retrieval of the returned item may be delayed and/or returned back to the sender without prior notice.
Please note that ELAGIA is not responsible for any lost or damaged items during return shipping. We recommend using a trackable shipping method and purchasing shipping insurance.
If you have any other questions, feel free to contact us via online chat or info@elagia.com
Updated: May 15th, 2023