Terms and Conditions of Use

Last updated: November 4, 2026

Please Read Before Ordering

  • By placing an order, you accept these Terms, our Return & Exchange Policy and our Shipping Policy as they read on your order date.
  • Returns and exchanges must be requested through our Return Portal within 20 days of delivery, and items must be mailed back within 10 days of approval.
  • Approved returns receive store credit or an exchange. We refund the original payment method only in the cases listed in our Return & Exchange Policy, such as a wrongly delivered, damaged or lost item. Final Sale and Black Friday items cannot be returned or exchanged.
  • Size charts and sizing advice from our team are a guide only. We cannot guarantee how a garment will fit you.
  • Delivery times are estimates. We do not guarantee delivery by a particular date, including an event date, unless we tell you in writing that it is a guaranteed delivery date.
  • If an item is out of stock and you agree in writing to a replacement, the replacement takes the place of the original item on your order.
  • If there is a problem with your order, please email info@elagia.com first so we can try to resolve it. This does not affect your right to dispute a charge.

Shop Pay Installments

Shop Pay: Rates from 0%-36% APR. Payment options through Shop Pay Installments are subject to an eligibility check and are provided by these lending partners: affirm.com/lenders. Options depend on your purchase amount, and a down payment may be required. State notices to consumers: affirm.com/licenses.

1. Terms

By using elagia.com or placing an order, you agree to these Terms and Conditions and to follow any applicable local laws. If you do not agree, please do not use this site. The materials contained in this Website are protected by copyright and trademark law.

2. Use License

Permission is granted to temporarily download one copy of the materials on ELAGIA's Website for personal, non-commercial transitory viewing only. This is the grant of a license, not a transfer of title, and under this license, you may not:

  • modify or copy the materials;
  • use the materials for any commercial purpose or for any public display;
  • attempt to reverse engineer any software contained on ELAGIA's Website;
  • remove any copyright or other proprietary notations from the materials; or
  • transfer the materials to another person or "mirror" the materials on any other server.

ELAGIA may terminate this license upon violation of any of these restrictions. Upon termination, your viewing right will also end and you should destroy any downloaded materials in your possession, whether in printed or electronic format.

3. Disclaimer

General materials on this Website are provided "as is". ELAGIA makes no warranties about the use of general website materials or about any sites linked to this Website.

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, ELAGIA DISCLAIMS IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WHERE SUCH DISCLAIMERS ARE LAWFUL. THIS DOES NOT DISCLAIM ANY EXPRESS DESCRIPTION OR PROMISE FORMING PART OF YOUR ORDER, OR ANY WARRANTY THAT CANNOT LAWFULLY BE DISCLAIMED.

4. Limitations

To the fullest extent permitted by law, ELAGIA or its suppliers will not be held accountable for any damages that arise from the use or inability to use the materials on ELAGIA's Website, even if ELAGIA or an authorized representative has been notified, orally or in writing, of the possibility of such damage. Some jurisdictions do not allow limitations on implied warranties or limitations of liability for incidental damages, so these limitations may not apply to you.

5. Revisions and Errata

General materials on ELAGIA's Website may include technical, typographical or photographic errors. ELAGIA may correct them and may change the materials on its Website at any time without notice. We do not warrant that any product will meet your personal expectations beyond its description on the Website or on your order.

6. Links

ELAGIA has not reviewed all of the sites linked to its Website and is not responsible for the contents of any such linked site. The presence of any link does not imply endorsement by ELAGIA of the site. The use of any linked website is at the user’s own risk.

7. Changes to These Terms

We may update these Terms by posting the new version on this page with a new "Last updated" date. Each order is governed by the version in effect when that order was placed. A later version does not apply to an order you have already placed unless you agree to it. Your continued use of the Website after a change constitutes acceptance of that change for your future use and future orders.

8. Your Privacy

See our Privacy Policy.

SMS mobile message marketing program terms and conditions: https://tobibots.com/sms-terms-and-conditions/

9. Governing Law

Any claim related to ELAGIA's Website or an order is governed by the laws of the United States, without regard to conflict of law rules. This does not remove any consumer protection that the law of your place of residence gives you and that cannot be waived by agreement.

10. Orders, Returns & Shipping

When you place an order, you enter into a purchase agreement with ELAGIA and accept these Terms. The following policies, as they read on your order date, are part of that agreement:

  • Return & Exchange Policy: approved returns are compensated with store credit or an exchange. Refunds to the original payment method are provided only in the specific cases described in that policy (for example, a wrongly delivered, damaged or lost item). Returns must be requested within 20 days of delivery through our Return Portal.
  • Shipping Policy: order processing and delivery timelines, carriers and tracking. Orders may be fulfilled and shipped from our international warehouses.

Optional services purchased together with your order (such as RE:DO return coverage and shipping/package protection) take effect at purchase or shipment and are non-refundable. If these Terms and a policy say something different about a return or shipping detail, the policy applies.

11. Sizing and Fit

Unless we agree otherwise in writing, our garments are sold in standard sizes and are not custom made to your measurements. You are responsible for choosing your size and for giving us accurate measurements. Size charts, fit tools, recommendations from our team and any check of your size or measurements are a guide only and do not guarantee fit. Fit depends on your body shape, proportions and personal preference, and garments can vary slightly.

If a garment in the size on your order, or in a size you agreed to in writing, does not fit the way you hoped, please use our Return & Exchange Policy, which has a 20-day deadline. A poor fit alone does not mean the item is defective or was not as described.

This section does not apply to items sold as custom or made-to-measure, to a size other than the one on your order or agreed in writing, or to defective items. If you think we sent the wrong item or size, or that an item is defective, contact us promptly with your order number and we will review it under our Return & Exchange Policy and applicable law.

12. Substitutions and Order Changes

If an item is out of stock or cannot ship on time, we may offer you a different item. We will email you the item, color and size we are offering and any price difference, and we will ship it only after you agree in writing. You can decline and cancel the item for a refund of the amount you paid for it, as long as it has not shipped.

Once you agree, the replacement takes the place of the original item on your order, and any price difference is handled as agreed in our emails. Our Return & Exchange Policy applies to the replacement, and the return period starts on the day it is delivered. You cannot later claim that you received the wrong item only because you received the replacement you agreed to. This does not apply if what we sent is different from what you agreed to.

13. Delivery Times and Event Dates

Processing and delivery times are listed in our Shipping Policy. Total delivery time is processing time plus shipping time. These times are estimates, and customs clearance, weather, carrier delays or high demand can add time. If you need your order by a certain date, please allow extra time.

We do not guarantee delivery by a particular date unless we tell you in writing that it is a guaranteed delivery date. Telling us about an event, or a date you need your order by, does not make that date a guarantee.

If we cannot ship your order on time, we will notify you and give you the options required by the FTC Mail, Internet, or Telephone Order Merchandise Rule (16 CFR Part 435), including cancelling the unshipped item for a full refund of the amount you paid for it. If we cancel a paid order or item for any other reason, we will refund the amount you paid for it.

To the extent permitted by law, we are not responsible for costs caused by a late delivery, such as replacement clothing or travel or event costs.

14. Inspection and Deadlines

Please inspect your order and try it on as soon as you receive it, before making any alterations. Return and exchange requests, including those for fit, preference or a replacement you agreed to, must be made through our Return Portal within 20 days of delivery. Requests made after that are declined as stated in our Return & Exchange Policy. If you receive a wrong, damaged or defective item, please email info@elagia.com right away and, if possible, within the same 20 days. This deadline does not reduce any right that the law does not allow us to limit.

To qualify for a return, items must be unused, unwashed and in original condition, with all tags attached.

15. Payment Disputes and Records

If you have a problem with an order, please email info@elagia.com first and give us a chance to resolve it. This does not limit your right to dispute a charge with your card issuer or payment provider.

If a charge is disputed, we may respond to the dispute. You agree that we may give your card issuer, payment processor and card network the records related to it, including your order and account details, delivery records, our emails and messages with you, the Terms and policies in effect on your order date, and transaction and device data.

A refund or credit cannot be issued twice for the same purchase. If you receive both from us and through a dispute, you must return the duplicate amount. We may refuse future orders from customers whose disputes we reasonably believe are false or abusive.

16. Electronic Communications and Your Legal Rights

You agree that we may communicate with you electronically and that emails and support messages between us count as written communications. A reply from the email address on your order, or in our support conversation about your order, counts as your written agreement. Please keep your order confirmation and these messages.

Nothing in these Terms limits any right that cannot legally be limited under consumer protection law, including your right to dispute a charge and your rights relating to delayed or unshipped orders. Nothing in these Terms restricts you from posting an honest review.

Mobile Terms of Service

By opting in to receive SMS communications, you agree to our Mobile Terms of Service. Message and data rates may apply. You can opt out at any time by replying STOP to any message.

Contact

Questions about these Terms should be sent to us: info@elagia.com