RETURN, EXCHANGE & CANCELLATION POLICY
Return portal: Click Here
Return window timeframe: 10 days from the day item is received.
Black Friday sales are considered final and are not eligible for return, exchange, or store credit.
Exchanges are processed after receiving, inspecting and verifying the return.
Preparation and Packaging:
- Print a unique sticker for each item and attach it to the outside of the respective package of the item (not shipping or courier package), ensuring that each item is labeled correctly
- Ensure that each item is in its original packaging with the original labels attached
- Ensure that each item is in new, unused, unwashed, and undamaged condition
- If the original package isn’t available, please use a package for each item. Do not mix all items in one package. For example, if you have two dresses, pack each dress in a different package and then put them in the box by following the instructions above
Returning the package:
- Use a carrier of your choice to post the parcel and ship the package back within 5 business days after receiving approval for your return request
- Please keep and email us a copy of your shipment receipt and tracking number to firstname.lastname@example.org, with the return request ID RMA________ in the subject field.
Please note that if the return instructions are not correctly followed, such as:
- Failure to ship the item within 5 business days will result to cancelation of your return/exchange request
- Incorrect sticker placement
- Incorrect number of items returned
- Not correctly packaged
Then the retrieval of the returned item may be delayed and/or returned back to the sender without prior notice.
Please note that ELAGIA is not responsible for any lost or damaged items during return shipping. We recommend using a trackable shipping method and purchasing shipping insurance.
If you have any other questions, feel free to contact us via online chat or email@example.com
Updated: May 15th, 2023