Alexa Queen Anne Neckline Midi Dress
Shipping Policy
Standard Shipping:
| USA & Canada | 5 - 8 business days |
| Europe | 5 - 8 business days |
| Australia | 6 - 12 business days |
| Other countries | 6 - 15 business days |
Express Shipping:
| USA & Canada | 2 - 6 business days |
| Europe | 2 - 6 business days |
| Australia | 4 - 8 business days |
| Other countries | 5 - 8 business days |
Free standard shipping EU, USA & CANADA for orders over $300.00
Free shipping to other countries orders for over $500.00
Processing and Shipping:
Once we receive your order, we begin processing it the following day. The maximum processing time is 2-6 business days, after which you will receive a tracking number and item will be in transit.
We have our own production facility and some items may be out of stock. If this is the case, we will inform you and you can either choose an alternative item or receive a refund. If your order takes longer than 4 business days to process, it means our production team is working diligently to get your order to you as soon as possible.
The maximum processing time may vary between 10-20 business days. The processing time may vary depending on the volume of orders received on a daily basis, not including weekends and holidays.
As we handle our own production, certain items may need extra attention or sewing, thus leading to an increase in processing time.
Customs/Import Duties EU & Other Countries:
From July 1, 2021, VAT will be charged on all commercial goods imported into the EU, regardless of value. We don't charge any import tax/vat/duty at the checkout. The buyer is responsible to pay the duty/import tax upon delivery.
Customs Duties: You may be required to pay customs duties or import taxes when your item arrives. The rates for these duties vary depending on the country.
ELAGIA is not responsible for any customs fees, import duties, taxes or any other additional charges that may apply.
Important Notes:
* Please keep in mind that we have no control over the parcel once it is in transit. Depending on your location, there may be delays in delivery due to factors such as customs, weather, or other uncontrollable circumstances.
** Please note that additional shipping fees may apply for deliveries to remote areas, which will be identified after processing.
*** In case of package refusal, shipping and import taxes will be charged before a refund is issued.
If you have any questions, please don't hesitate to reach out to us through online chat or by emailing info@elagia.com.
*** Due to the high volume of orders and seasonal demand, we regret to inform you that some orders (or certain items) may experience delays of an additional 5-25 business days to fulfill. Please note that not all orders are affected.
In order to get latest information, please contact our customer support.
In case if you experience any delays and for further details, please contact us at info@elagia.com immediately.
Updated: Oct 3rd, 2023
Return Policy
Simple. 20-Day Returns.
We know the return process might be challenging, we have partnered with RE:DO Returns which allows you for just $2.48 to have FREE UNLIMITED Returns & Exchanges.
The RE:DO coverage is added for every order automatically. If you remove RE:DO coverage, then the you will need to cover return fees by yourself but no worries RE:DO have best prices for you to buy return shipping label.
Items returned must be in their original, unused condition with all tags and packaging. Returns that do not meet this condition may incur a restocking fee or, depending on our assessment, may be sent back to you. Please ensure that each item is packed individually before placing them all into one box.
*Returns must be mailed back within 10 days of an approved return request or will be voided.
1. Submit a return request
To request a return, simply go to our return portal . You will need your email address / zip code / postal code, which can be found in confirmation email
2. Choose type of a return
Choose any option: Store Credit, Exchange or Instant exchange. Instant exchange allows us to ship your item right away. In case if you fail to ship item back, we will charge the item price + associated shipping fee.
3. Print Return Label
RE:DO will generate a return shipping label and email it to you for those who has RE:DO coverage. If you don't have coverage, then simply purchase a return label though RE:DO while submitting the return request. Once your return request has been approved, you will be able to print a return shipping label. Simply attach this label to the package and ship it by the carrier you have in your order.
RETURN POLICY
A. Cancellation
- To cancel an order, please reach out to our customer support team via email at info@elagia.com. Request will be forwarded to our back end production team and they are the ones who can either confirm or disapprove a cancellation request (depends on the status of the order).
- Cancellations can only be made through email only.
- If the order has already been processed by warehouse and/or shipped, you will need to wait for the update of the status of created label within 24 - 72 hours.
- If the item(s) in your order are out of stock and you have some other items in stock, we will ship items we have in stock and can process a refund to the original payment method the item which is out of stock.
B. Return
- To be eligible for a return or exchange, buyers must request one within 20 days of receiving their item. Requests made after this timeframe will not be approved.
- It is recommended that buyers thoroughly inspect their items upon receipt and notify us of any issues.
- Returns will only be accepted for items that are unused, unwashed, and in the same condition as when received
C. Refund
- Returns will be issued as STORE CREDIT ONLY.
- Store credit will be issued after we receive and inspect the returned item. Shipping costs are non-refundable.
- Please note that a shipping fee is non-refundable.
- Approval of the returns typically takes 1-5 business days.
- ELAGIA does not offer refunds to original payment method for returned items. Only store credit will be provided.
If you have any other questions, feel free to contact us via online chat or at info@elagia.com.
Updated: Nov 6th, 2023
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