Refund policy

The short version: you have 20 days from delivery to request a return or exchange, and with RE:DO coverage (added to every order for $2.48) returns and exchanges are free. Every return starts at our Return Portal.

Return Eligibility

  • Submit your request through the Return Portal within 20 days of receiving your order. Requests outside this window are not approved.
  • Items must be unused, unwashed and in original condition, with all tags attached - exactly as you received them.
  • Mail the item back within 10 days of return approval - returns sent after this period are voided and shipped back at your expense.
  • Final Sale and Black Friday items are non-returnable and non-exchangeable.

RE:DO Return Coverage

  • RE:DO coverage ($2.48) is automatically added to every order and gives you free returns and exchanges.
  • If you removed RE:DO at checkout, return shipping is your responsibility - discounted return labels are available when you submit your request in the portal.
  • Final Sale items are excluded from RE:DO coverage.

How It Works

  • Start at the Return Portal - enter your order details and follow the steps.
  • Step-by-step guide: Return Instruction Page.
  • Once your item is received and inspected, we process your exchange or refund to the original payment method.

FAQ

How do I start a return or exchange?

Head to our Return Portal, enter your order details and follow the steps. You'll get a confirmation once your request is reviewed. A full walkthrough is on the Return Instruction Page.

I removed RE:DO at checkout - can I still return?

Yes. Your return window and eligibility stay the same - you just cover the return shipping. Discounted return labels are available when you submit your request in the portal.

What if my return doesn't meet the conditions?

If an item arrives used, washed, damaged, missing tags or showing signs of wear, the return can't be accepted, and the item is shipped back to you at your expense. We recommend inspecting your order on delivery and contacting us right away about any issues.

Can Final Sale items be returned or exchanged?

No - Final Sale and Black Friday items can't be returned or exchanged. Not sure about sizing? Check the size guide on the product page or contact our team before ordering - we're glad to help you get it right the first time.

Questions?

Email us at info@elagia.com.

Last updated: July 2026