Shipping Policy
All U.S. orders ship DDP (Delivery Duties Paid). Since the U.S. ended the $800 de minimis exemption on Aug 29, 2025, every package entering the U.S. is subject to import duties and taxes. We pay these for you, so there is nothing extra to pay at checkout or on delivery, except as noted under Customs, Duties & Taxes.
Delivery Times
| Region | Standard | Express |
|---|---|---|
| US · Canada · Europe | 5-8 | 2-8 |
| Australia | 6-12 | 4-8 |
| Rest of the world | 6-15 | 5-8 |
All times are in business days and start after your order ships. Orders are processed within 2-6 business days before shipping, because many of our pieces are made in-house. Total delivery time is processing plus shipping. These are estimates. Customs clearance, weather or carrier delays can add a few days.
Free Shipping
| Region | Free Standard over | Free Express over |
|---|---|---|
| United States | $299 | $299 |
| Canada & EU | $299 | $299 |
| Rest of the world | $500 | $500 |
Customs, Duties & Taxes
- United States: nothing to pay. We pay all import duties and taxes (DDP), and there are no charges on delivery. The only exceptions are if you refuse or do not collect your package, or if there is a mistake in the details you gave us, such as a wrong address. In those cases, any resulting charges are your responsibility.
- Other countries: customs duties or taxes due on delivery are the buyer's responsibility. Rates vary by country.
FAQ
When will my order arrive?
Add processing time (2-6 business days) to the shipping time for your region. Most US, Canada and Europe orders on standard shipping arrive within 7-14 business days of purchase. We email you a tracking link when your order ships.
Why is my order taking longer to process?
During high demand, or when a piece needs extra production or sewing time, processing can take longer than usual, up to 10-20 business days in rare cases. If an item is out of stock, we will email you so you can choose an alternative or a refund.
Will I have to pay customs fees?
US customers do not pay customs fees. We pay all duties and taxes. In other countries, local customs may apply charges on delivery, which are the buyer's responsibility. ELAGIA is not responsible for customs fees, import duties or taxes imposed by your country.
Tracking says "delivered", but I don't have my package
Once the carrier confirms delivery, the package is no longer our responsibility and we cannot refund or replace packages stolen after delivery. Please contact the carrier to file a claim. If you added shipping protection at checkout, email us and we will help. We recommend shipping to a secure address.
Can I change my delivery address?
Contact us as soon as possible. We can update the address before the order ships. For security reasons, we cannot reroute a package after it ships.
My package is held at customs. What should I do?
Contact us right away. As the sender, we will work with the shipping company directly. If a package is refused or unclaimed, shipping and import fees are deducted before any refund is issued.
Questions?
Email us at info@elagia.com.
Last updated: November 2026