Shipping Policy
Standard Shipping:
| USA & Canada | 5 - 8 business days |
| Europe | 5 - 8 business days |
| Australia | 6 - 12 business days |
| Other countries | 6 - 15 business days |
Express Shipping:
| USA & Canada | 2 - 6 business days |
| Europe | 2 - 6 business days |
| Australia | 4 - 8 business days |
| Other countries | 5 - 8 business days |
Free standard shipping EU, USA & CANADA for orders over $300.00
Free shipping to other countries orders for over $500.00
Processing and Shipping:
Once we receive your order, we begin processing it the following day. Normal processing time is 2-6 business days, after which you will receive a tracking number and item will be in transit. Please note that delays may occur due to factors listed below.
We have our own production facility and some items may be out of stock. If this is the case, we will inform you and you can either choose an alternative item or receive a refund. If your order takes longer than 4 business days to process, it means our production team is working diligently to get your order to you as soon as possible.
The maximum processing (fulfilling) time may vary between 10-20 business days. The processing time may vary depending on the volume of orders received on a daily basis, not including weekends and holidays.
As we handle our own production, certain items may need extra attention or sewing, thus leading to an increase in processing time.
Customs/Import Duties EU & Other Countries:
From July 1, 2021, VAT will be charged on all commercial goods imported into the EU, regardless of value. We don't charge any import tax/vat/duty at the checkout. The buyer is responsible to pay the duty/import tax upon delivery.
Customs Duties: You may be required to pay customs duties or import taxes when your item arrives. The rates for these duties vary depending on the country.
ELAGIA is not responsible for any customs fees, import duties, taxes or any other additional charges that may apply.
Important Notes:
* Please keep in mind that we have no control over the parcel once it is in transit. Depending on your location, there may be delays in delivery due to factors such as customs, weather, or other uncontrollable circumstances.
** Please note that additional shipping fees may apply for deliveries to remote areas, which will be identified after processing.
*** In case of package refusal, shipping and import taxes will be charged before a refund is issued.
If you have any questions, please don't hesitate to reach out to us through online chat or by emailing info@elagia.com.
*** Due to the high volume of orders and seasonal demand, we regret to inform you that some orders (or certain items) may experience delays of an additional 5-25 business days to fulfill. Please note that not all orders are affected.
In order to get latest information, please contact our customer support.
In case if you experience any delays and for further details, please contact us at info@elagia.com immediately.
Updated: Oct 3rd, 2023