Shipping Policy
Note: All U.S. orders are processed & shipped under DDP (Delivery Duties Paid).
Starting August 29, 2025, due to the suspension of the U.S. De Minimis rule, all packages entering the U.S. are now subject to import duties and taxes.
Good news — we’ve got you covered!
We cover all import duties and taxes on your behalf, so you’ll receive your packages without paying any extra fees, duties or additional fees.
📦 Standard Shipping:
| Region | Estimated Delivery Time |
|---|---|
| USA & Canada | 5 - 8 business days |
| Europe | 5 - 8 business days |
| Australia | 6 - 12 business days |
| Other countries | 6 - 15 business days |
🚀 Express Shipping:
| Region | Estimated Delivery Time |
|---|---|
| USA & Canada | 2 - 8 business days |
| Europe | 2 - 8 business days |
| Australia | 4 - 8 business days |
| Other countries | 5 - 8 business days |
Fulfillment Time: Orders are processed within 2-6 business days before shipping. Shipping time starts after fulfillment is complete.
Important: These are estimated shipping times. Actual delivery may vary due to customs processing, weather conditions, or carrier delays.
Free Standard Shipping Thresholds:
- US → Free standard shipping for orders over $99
- Canada & EU → Free standard shipping for orders over $299
- All Other Countries → Free standard shipping for orders over $500
Processing & Shipping Times:
- Orders are processed within 2-6 business days before shipment.
- If your order exceeds 4 business days in processing, it may be due to high demand, production needs, or stock availability.
- Maximum processing time: 10-20 business days (excluding weekends and holidays).
- If an item is out of stock, we will notify you via email so you can choose an alternative item or a refund.
- As we handle our own production, certain items may need extra attention or sewing, thus leading to an increase in processing time.
Shipping delays:
- Once shipped, delivery times depend on the carrier. Unforeseen delays (customs clearance, weather, etc.) may occur.
Customs, Duties & Taxes:
- (US) As of Aug 29, 2025, The U.S. has suspended De Minimis rule, all packages entering the U.S. are now subject to import duties and taxes, regardless of their value. All U.S. orders are shipped under DDP (Delivery Duties Paid). We handle all import duties and taxes on your behalf, there are no additional fees or hidden charges upon delivery and your packages will be delivered hassle-free and as quickly as possible.
- (EU) As of July 1, 2021, VAT is applied to all imported goods. We do not charge import taxes at checkout—these must be paid upon delivery.
- (Other countries) Customers are responsible for paying import duties, taxes, and customs clearance fees.
Additional Fees for Remote Areas:
- If your address is in a remote area, we will contact you before shipment to confirm any additional costs.
Refused or Unclaimed Packages:
- If a package is refused or unclaimed, the customer is still responsible for shipping and import fees before any refund is issued.
📧 Need help? Contact us at info@elagia.com for any questions regarding your order.
📆 Updated: Aug 29, 2025