RETURN, EXCHANGE & CANCELLATION POLICY

1.1.  To cancel an order, please reach out to our customer support team via email at info@elagia.com. Request will be forwarded to our back end production team and they are the ones who can either confirm or disapprove a cancellation request (depends on the status of the order).

1.2. If the order has already been processed by warehouse and/or shipped, you will need to wait for the update of the status of created label within 24 - 72 hours.

1.3.  If the item(s) in your order are out of stock and you have some other items in stock, we will ship items we have in stock and can process a refund to the original payment method the item which is out of stock.

2.1. To be eligible for a return or exchange, buyers must request one within 10 days of receiving their item. Requests made after this timeframe will not be approved.

3.1. Returns will be issued as store credit only.

3.6. ELAGIA does not offer refunds for returned items. Only store credit will be provided.

Return rules:

Preparation and Packaging:

• Print a unique sticker for each item and attach it to the outside of the respective package of the item (not shipping or courier package), ensuring that each item is labeled correctly
• Ensure that each item is in its original packaging with the original labels attached
• Ensure that each item is in new, unused, unwashed, and undamaged condition
• If the original package isn’t available, please use a package for each item. Do not mix all items in one package. For example, if you have two dresses, pack each dress in a different package and then put them in the box by following the instructions above

Returning the package:

• Use a carrier of your choice to post the parcel and ship the package back within 5 business days after receiving approval for your return request
• Please keep and email us a copy of your shipment receipt and tracking number to info@elagia.com, with the return request ID RMA________ in the subject field.

Please note that if the return instructions are not correctly followed, such as:

• Failure to ship the item within 5 business days will result to cancelation of your return/exchange request
• Incorrect sticker placement 
• Incorrect number of items returned
• Not correctly packaged 

Then the retrieval of the returned item may be delayed and/or returned back to the sender without prior notice.

Please note that ELAGIA is not responsible for any lost or damaged items during return shipping. We recommend using a trackable shipping method and purchasing shipping insurance.