Standard shipping - UPS/USPS:

Free standard shipping EU, USA & CANADA for orders over $300.00

Free shipping to other countries orders for over $500.00

USA
5 - 8 business days
Europe
5 - 8 business days
Canada
5 - 8 business days
Australia
5 - 10 business days
Other countries
5 - 10 business days

 

Express shipping - DHL Express:

USA  2 - 5 business days
Europe  1 - 5 business days
Canada  2 - 5 business days
Australia  2 - 7 business days
Other countries  2 - 7 business days

  

Shipping rates are calculated at checkout. 

For the standard shipping, we are using our US based sorting center to forward parcels to our customers. 

Therefore when you receive a notification about shipping, it means your item has been shipped and is on the way to the sorting center. Once it reaches the sorting center, the status of the shipment will be updated to "Shipped" (you have to keep tracking your order every 1/2 days).

In total it will take from 5 to 8 business days (including transit to the sorting center)

List of our shipping carriers for the standard shipping:

US/Australia/Canada: UPS/USPS

Processing: 

We start processing the day after we receive your order. Processing takes 4 business days maximum until you receive tracking number.

We have our own production and sometimes some items might be out of stock. In case if item is out of stock, we will inform you. You can choose another alternative or we can refund.

In case if your order takes more than 4 business days, it means our team from production doing their best to process and ship your order. It might take up to 10 business days maximum.

Processing time depends on the volume of orders we receive every day. (excluding holidays, Saturdays and Sundays).

 

Important note for the customers from EU:

From July 1, 2021, VAT will be charged on all commercial goods imported into the EU, regardless of value. We don't charge any import tax/vat/duty at the checkout. The buyer is responsible to pay the duty/import tax upon delivery.

Note for all countries:

DUTY TAX: There duty tax you might need to pay when your item arrives. Duty tax rates vary depending on the country.  

ELAGIA is not responsible for applicable customs fees, import duties, taxes or any other charges. 

 

IMPORTANT:

Please note that once the parcel is in transit we have no control over it. Sometimes, depending on your location, the parcel might be delivered with a delay. There might be different reasons: customs, weather conditions or any other reason which is out of our control.

** Remote areas are identified after processing. Additional shipping fees might apply.

*** If you refuse to accept the package and package will be returned to us, there will be shipping fee + import taxes. Those fees will be charged before we issue a refund.

If you have any questions feel free to use online chat or email info@elagia.com

 

Updated: June 2nd, 2022