# Shipping Policy **Note:** All U.S. orders are processed & shipped under DDP (Delivery Duties Paid). Starting **August 29, 2025**, due to the suspension of the U.S. **De Minimis** rule, all packages entering the U.S. are now subject to import duties and taxes. **Good news — we’ve got you covered!** We **cover all import duties and taxes** on your behalf, so you’ll receive your packages **without paying any extra fees, duties or additional fees.** ### 📦 Standard Shipping: Region Estimated Delivery Time **USA & Canada** 5 - 8 business days **Europe** 5 - 8 business days **Australia** 6 - 12 business days **Other countries** 6 - 15 business days ### 🚀 Express Shipping: Region Estimated Delivery Time **USA & Canada** 2 - 8 business days **Europe** 2 - 8 business days **Australia** 4 - 8 business days **Other countries** 5 - 8 business days **Fulfillment Time:** Orders are processed within **2-6 business days** before shipping. Shipping time starts **after** fulfillment is complete. **Important:** These are estimated shipping times. Actual delivery may vary due to **customs processing, weather conditions, or carrier delays.** #### **Free Standard Shipping Thresholds:** - **US** → Free standard shipping for orders **over $299.99** - **Canada & EU** → Free standard shipping for orders **over $299** - **All Other Countries** → Free standard shipping for orders **over $500** #### **Free Express Shipping Thresholds:** - **US** → Free standard shipping for orders **over $499.99** - **Canada & EU** → Free standard shipping for orders **over $299** - **All Other Countries** → Free standard shipping for orders **over $500** #### **Processing & Shipping Times:** - Orders are processed within **2-6 business days** before shipment. - If your order **exceeds 4 business days** in processing, it may be due to high demand, production needs, or stock availability. - **Maximum processing time: 10-20 business days** (excluding weekends and holidays). - If an item is **out of stock**, we will notify you via email so you can choose an alternative item or a refund. - As we handle our own production, certain items may need extra attention or sewing, thus leading to an increase in processing time. #### **Shipping delays:**  - Once shipped, delivery times depend on the carrier. Unforeseen delays (customs clearance, weather, etc.) may occur. #### **Customs, Duties & Taxes:** - **(US)** As of Aug 29, 2025**,** The U.S. has suspended De Minimis rule, all packages entering the U.S. are now subject to import duties and taxes, regardless of their value. All U.S. orders are shipped under **DDP (Delivery Duties Paid).** We handle all import duties and taxes on your behalf, there are **no additional fees** or hidden charges upon delivery and your packages will be delivered **hassle-free** and as quickly as possible. - **(EU)** As of July 1, 2021, VAT is applied to all imported goods. We do not charge import taxes at checkout—these must be paid upon delivery. - **(Other countries)** Customers are responsible for paying import duties, taxes, and customs clearance fees. #### **Additional Fees for Remote Areas:** - If your address is in a remote area, we will **contact you before shipment** to confirm any additional costs. #### **Refused or Unclaimed Packages:** - **If a package is refused or unclaimed**, the customer is **still responsible for shipping and import fees** before any refund is issued. 📧 **Need help?** Contact us at **info@elagia.com** for any questions regarding your order. 📆 **Updated: Aug 29,  2025** ## Additional Information - **AI Answer:** ELAGIA offers free standard shipping on U.S. orders over $299.99 and free express shipping on U.S. orders over $499.99; Canada & EU orders qualify for free standard shipping over $299, and all other countries over $500. Standard delivery takes 5–8 business days for the US, Canada, and Europe, and 6–12 business days for Australia; orders are processed within 2–6 business days before shipping begins. All U.S. orders ship under DDP (Delivery Duties Paid), meaning ELAGIA covers all import duties and taxes with no extra fees upon delivery. EU customers are responsible for VAT upon delivery, and customers in all other countries are responsible for their own import duties and customs fees. --- > Source: [ELAGIA](https://elagia.com/pages/shipping)