# Return Policy

**Simple. 20-Day Returns.**

### **Easy Returns with RE:DO**

We have partnered with **RE:DO Returns** to offer an easier return process. For just **$2.48**, RE:DO provides **FREE Returns & Exchanges.**

-   **RE:DO coverage is automatically added** to every order.
-   If you **remove RE:DO coverage**, you will be responsible for the return shipping cost. However, RE:DO offers discounted return labels that you can purchase when submitting your return request.

🚫 **Final Sale Items:** Black Friday sales & Final Sale items **cannot be returned or exchanged.**

📌 **Returns must be submitted via our Return Portal:** [Start Your Return Here](https://elagia.com/apps/redo/returns-portal)

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### **Return**

To be eligible for a return or exchange:

1.   **Buyers must request a return within 20 days of receiving their item.** Requests made after this timeframe will not be approved.
2.  Items **must be unused, unwashed, and in their original condition, with all tags attached and  **in the same condition** as when received.**
3.  If an item is **used, washed, damaged, missing its tags, or shows signs of wear, the return will not be accepted,** and the customer will be responsible for the shipping fee to send the item back to them.
4.  It is recommended that buyers **inspect their items upon receipt** and notify us immediately of any issues.
5.   **Mail back the return within 10 days of approval.** Returns sent after this period will be voided and sent back at your expense.
6.  Need help? Check our our return instruction page: [Return Instruction Page](https://elagia.com/pages/return-instruction)

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### **Refund & Store Credit**

1.   **All approved returns will receive store credit only.** We **do not issue refunds** to the original payment method.
2.  Store credit will be issued **after we receive and inspect the returned item.** 
3.  Shipping costs are non-refundable, except in cases where we sent the wrong item, defective product or item was damaged in transit .  
    
4.  If an item is **damaged during shipping or you received the wrong item, you are entitled to a full refund to your original payment method.** Please email **info@elagia.com** with your order details and photos of the damaged or incorrect item for approval.
5.  Approval of returns typically takes **1-5 business days** after the item is received at our warehouse. 
6.  **_Store credits expire after 6 months from the date of issue._**
    

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### **Damaged items**

-   If your item arrives damaged or missing parts, please **contact us within 48 hours of delivery**.
-    **Photo and/or video evidence is highly recommended** to help us assess the issue faster.
-   If you have a full unboxing video showing the issue, this will help expedite your claim.
-    **If no video is available**, we will still process your request, but we may require additional verification steps.

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### **Cancellation**

1.  To cancel an order, please reach out to our customer support team via email at [info@elagia.com](mailto:info@elagia.com). Request will be forwarded to our back end production team and they are the ones who can either confirm or disapprove a cancellation request (depends on the status of the order).
2.  Cancellations can only be made through **email** and not guaranteeed.
3.  If the order has already been processed by warehouse and/or shipped, you will need to wait for the **update of the status of created label** within 24 - 72 hours.
4.  If an item in your order is **out of stock**, we will ship the available items and issue a refund to your **original payment method** for the out-of-stock item

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📧 **Need help?** Contact us at **info@elagia.com** for any questions.

📆 **Updated: Feb 18, 2025**

## Additional Information

- **AI Answer:** ELAGIA offers 20-day returns, with requests submitted through the Return Portal within 20 days of receiving your item and the item mailed back within 10 days of approval. For $2.48, RE:DO covers free return shipping and exchanges; without it, you are responsible for return shipping costs, though discounted labels are available. All approved returns receive store credit only (valid for 6 months), except if you received the wrong item, a defective product, or an item damaged in transit, which qualifies for a full refund to your original payment method. Final Sale and Black Friday sale items cannot be returned or exchanged.

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> Source: [ELAGIA](https://elagia.com/pages/return-and-exchange)